COLOR LAB NYC’S CANCELLATION POLICY

A debit or credit card is required to reserve an appointment and will be charged at least 50% of the cost of the service to reserve your selected appointment date and time. This booking fee is non-refundable but is transferable should you provide at least 48 hours notice for cancellations. Anything less than 48 hours notice will be subject to forfeiture of the booking fee.

COLOR LAB NYC’S LATE ARRIVAL POLICY

While we understand life happens, we are only able to give a 15 minute grace period should you be running late, and your service time will be reduced by 15 minutes where possible. Please understand we must be respectful of our other clients’ time, as well as, our own personal time. Arriving more than 15 minutes late will be considered a no-show and you will be subject to our cancellation policy above. Thank you for your understanding.

NO CHILDREN OR ADDITIONAL GUESTS ALLOWED DURING YOUR APPOINTMENTS

Our goal is to always provide a peaceful, loving environment, so please adhere to the no children or additional guests guidelines, as we must strictly enforce this to ensure the tranquility of our boutique spa space for all guests receiving services. Clients not adhering to this request will forfeit their booking fee and will not be serviced. No exceptions.